Manse End-User License Agreement (EULA)

Manse provides an AI-powered digital record for residential properties, including a conversational assistant that answers questions using your home's stored documentation, a maintenance calendar and reminder system, curated local content from participating real estate professionals, and related features (collectively, the "Services"). The Services are made available through our website, web application, and mobile applications.

Some users receive access to the Services through a sponsoring real estate professional, brokerage, builder, property developer, or insurance partner ("Sponsor"). This Agreement applies to you regardless of whether you or a Sponsor pays for your access. If you access the Services as, or on behalf of, a Sponsor, additional or separate terms (including a data processing agreement) may apply and will control, to the extent of any conflict, for data processed on the Sponsor's behalf.

You must be at least 18 years old to create an account. The Services may not be used by, and no account may be created for, anyone under 13 years of age. Accounts for household members aged 13 to 17 may be created and managed only by the homeowner or account administrator, who is responsible for their use of the Services. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. If you use the Services on behalf of an entity (for example, a brokerage, builder, or property management company), you represent that you have authority to bind that entity to this Agreement.

Subject to the terms and conditions of this Agreement and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for managing properties that you own, occupy, or are otherwise authorized to access, in accordance with your assigned role and subscription plan.

This license does not permit you to: (a) resell, sublicense, or make the Services available to third parties except by adding authorized users through the Platform's built-in permission features; (b) use the Services to provide services to third parties as a service bureau; or (c) copy, distribute, or create derivative works of the Services. Transfer of a home's record to a new owner is permitted only through the Platform's Home Transfer feature (Section 12).

The Services support multiple users per home with role-based permissions (e.g., Homeowner, household members, support staff, guests, Agent/Admin, and Maintainer roles). If you are a Homeowner or administrator, you are responsible for the users you invite, the permission levels you assign to them, and removing access when it is no longer appropriate (for example, when staff or guests depart). Each authorized user's use of the Services is subject to this Agreement.

You retain ownership of the documents, photos, records, and other materials you or your authorized contributors upload to the Services ("Your Content"). You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, display, and transmit Your Content solely as needed to operate, provide, secure, and improve the Services, including processing Your Content through our AI infrastructure providers to answer your queries, consistent with our Privacy Policy.

We may also create and use aggregated and de-identified data derived from Your Content and your use of the Services for any lawful business purpose, including analytics, research, product improvement, and advertising and insurance programs, provided that such data does not identify you and cannot reasonably be linked back to you or your home.

You represent that you have the necessary rights to upload Your Content and that it does not infringe the rights of any third party. We may remove content that violates this Agreement or applicable law.

All title, ownership, and intellectual property rights in and to the Services, including the software, AI systems, design, trademarks, and trade names, and any copies thereof, are owned by us or our licensors. The Services are protected by copyright and trademark laws and international treaty provisions. Except for the limited license granted in Section 3 and your rights in Your Content, no rights are granted to you.

If you provide feedback or suggestions about the Services, we may use them without restriction or obligation to you. We may also use aggregated, de-identified data derived from use of the Services to operate and improve them, as described in our Privacy Policy.

The Services are designed to help you organize information about your home and better understand its systems, maintenance needs, and documentation. However, the Services provide general information only and are not a substitute for professional advice. We are not a licensed contractor, electrician, plumber, inspector, appraiser, insurance provider, attorney, or financial advisor, and no output of the Services constitutes professional advice of any kind. You specifically acknowledge that:

• AI-generated responses may be inaccurate, incomplete, or outdated. You should independently verify important information before relying on it.
• Home repairs can be dangerous and regulated. Work involving gas, electrical, structural, roofing, HVAC, or plumbing systems may require licensed professionals and permits under local law. Always consult qualified professionals before performing or commissioning such work.
• In an emergency — such as a suspected gas leak, electrical fault, fire, or major water failure — contact emergency services or your utility provider immediately. Do not rely on the Services in an emergency.
• Property data may include estimates. Information compiled from public records and listing services, and system estimates (such as inferred roof age or HVAC type), may be inaccurate and are not a substitute for a professional home inspection, appraisal, or title search. Home value estimates are not appraisals.
• Insurance and warranty information is not advice. Any insurance, home-warranty, or coverage information surfaced through the Services is general information only and is not a recommendation, quote, or binding offer. Coverage decisions are made solely by the applicable provider under their own terms.
• Manufacturer instructions control. Guidance from the Services does not supersede manufacturer documentation, and following third-party guidance may affect product warranties.
• Regulations and codes change from time to time, and we take no responsibility to ensure that information regarding HOA rules, ordinances, or building codes is current or accurate.

The Services may surface recommendations for third-party vendors, service professionals, products, replacement parts, insurance or warranty options, or services, including recommendations curated by your real estate team and links that may be affiliate links. Vendors and merchants are independent third parties: we do not employ, endorse, or warrant them, and any engagement, purchase, or contract is solely between you and the third party under their own terms and policies. If you connect third-party accounts or devices (such as utility accounts or smart home devices), your use of those integrations is also governed by the third party's terms. Advertising, affiliate, and analytics practices are described in our Privacy Policy, along with the choices available to you.

Access to some or all of the Services requires a paid subscription under the plan presented at purchase or provided by your Sponsor. Fees are as stated at the time of purchase and are non-refundable except as required by law. Subscriptions renew automatically at the end of each term unless cancelled before the renewal date. You may cancel at any time through Settings or by contacting us, and where required by law we will provide advance renewal reminders and an easy online cancellation method. We may change fees prospectively with reasonable advance notice. If a Sponsor stops paying for your access, we will notify you and offer you the option to continue under a paid plan; if you do not continue, your access may be limited or suspended immediately, and your home record will be handled as described in our Privacy Policy.

You agree not to: (a) share credentials or circumvent role permissions; (b) access or attempt to access another home's data without authorization; (c) reverse engineer, decompile, or disassemble the Services except where such restriction is prohibited by law; (d) scrape, harvest, or extract data from the Services by automated means; (e) upload content that is unlawful, infringing, or malicious (including malware); (f) use the Services to violate any law or the rights of others; (g) interfere with or disrupt the integrity or performance of the Services; or (h) use the Services to develop a competing product.

You may stop using the Services or delete your account at any time. We may suspend or terminate your access if you materially breach this Agreement, if required by law, or if we discontinue the Services, with reasonable notice and, where practicable, an opportunity to export Your Content. Upon termination, the license granted to you ends; Sections 5–7 and 13–19 survive. Data handling upon termination is described in our Privacy Policy.

If you sell your property, you may transfer the home's record to the new owner using the Platform's Home Transfer feature, which requires initiation by the current Homeowner and approval by the Agent/Admin. Upon transfer, property-level records are reassigned to the new owner's account, and your personal information is handled as described in our Privacy Policy. You are responsible for ensuring you are authorized to transfer the record and for the accuracy of information provided to the new owner. A transferred home record is a convenience and does not constitute a legal disclosure, inspection report, or representation about the property's condition.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. WE MAKE NO WARRANTY THAT: (A) THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS OR INFORMATION OBTAINED FROM THE SERVICES, INCLUDING AI-GENERATED RESPONSES AND PROPERTY DATA, WILL BE ACCURATE, COMPLETE, OR RELIABLE; OR (C) THE QUALITY OF ANY INFORMATION, PRODUCTS, SERVICES, OR VENDORS OBTAINED THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS.

WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE (INCLUDING OUR PRINCIPALS, MEMBERS, OFFICERS, EMPLOYEES, PARTNERS, AND SPONSORING REAL ESTATE PROFESSIONALS) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA; PROPERTY DAMAGE; PERSONAL INJURY; OR LOSSES ARISING FROM RELIANCE ON INFORMATION OBTAINED THROUGH THE SERVICES, FROM MAINTENANCE OR REPAIR WORK PERFORMED BY YOU OR ANY THIRD PARTY, OR FROM THE USE OF OR INABILITY TO USE THE SERVICES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT PAID TO US BY YOU (OR BY YOUR SPONSOR ON YOUR BEHALF) FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

You agree to indemnify and hold us (including our principals, members, officers, and employees) harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of: (a) your use of the Services; (b) Your Content; (c) the acts or omissions of users you authorize or invite; (d) your violation of this Agreement; or (e) your violation of any law or the rights of another, including in connection with maintenance, repair, or construction work on your property.

We may modify the Services from time to time, including adding, changing, or removing features. We may also update this Agreement; if we make material changes, we will notify you (for example, by email or in-app notice) before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Agreement.

This Agreement is governed by the laws of the State of Delaware, without regard to its conflict of laws principles.

Binding arbitration; class-action waiver. Except for disputes that qualify for small claims court and claims for injunctive relief relating to intellectual property or unauthorized access, you and Manse agree that any dispute arising out of or relating to this Agreement or the Services will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, seated in the State of Delaware or conducted remotely. You and Manse waive the right to a jury trial and agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding.

30-day opt-out. You may opt out of this arbitration provision by sending written notice to support@mymanse.ai within 30 days of first accepting this Agreement. If you opt out, the governing-law and venue terms above still apply.

We respect the intellectual property rights of others. If you believe content on the Services infringes your copyright, send a notice with the information required by the Digital Millennium Copyright Act (identification of the work, the allegedly infringing material and its location, your contact information, and the required statements and signature) to our designated agent at support@mymanse.ai. We may remove allegedly infringing content and terminate repeat infringers in appropriate circumstances.

If any provision of this Agreement is held unenforceable, the remaining provisions remain in full effect. This Agreement, together with the Privacy Policy and any plan or order terms, constitutes the entire agreement between you and us regarding the Services. Our failure to enforce any provision is not a waiver. You may not assign this Agreement without our consent, except in connection with a Home Transfer as provided in Section 12; we may assign it in connection with a merger, acquisition, or sale of assets.

You acknowledge that the Services are an informational and organizational tool, and that you bear sole responsibility for the safe and lawful operation, maintenance, and repair of your property. You agree to consult licensed professionals for work involving potentially hazardous or regulated systems, and you expressly waive any and all liability of Manse for any property damage, injury, loss, code violation, or enforcement action that might result from your use of, or reliance on, the Services.

BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.

Questions about this Agreement may be directed to:

• Email: support@mymanse.ai
• Web: mymanse.ai/eula